Shipping Policy

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive an email confirmation when your order has been processed and shipped.

Products ship directly from our trusted supplier partners. Delivery times vary by product and destination. Estimated delivery times include both processing and shipping.

Domestic Shipping (United States)

International Shipping

Countries We Ship To

We currently ship to over 50 countries worldwide. If your country is not listed at checkout, please contact us to inquire about availability.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices or shipping costs.

• Customs charges vary by country and are determined by local customs authorities
• You may be contacted by your local customs office to pay these fees before delivery
• We cannot predict or control the amount of these charges
• Refusal to pay customs fees may result in the package being returned or abandoned

Address Accuracy

Please ensure your shipping address is complete and accurate, including apartment/unit numbers. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Once your order ships, you will receive an email with tracking information. You can track your package using this information.

Tracking Updates

• Tracking information may take 24-48 hours to become active
• Updates may not occur daily, especially for international shipments
• If tracking hasn't updated in 7+ days, please contact us

Lost or Delayed Packages

If your package hasn't arrived within the estimated delivery window:

1. Check your tracking information for updates
2. Verify the shipping address you provided
3. Check with neighbors or building management
4. Contact us if the package is significantly delayed

Damaged Packages

If your package arrives damaged, please:

• Take photos of the packaging and damaged item
• Contact us within 7 days of delivery
• Provide your order number and photos
• We'll work with you to resolve the issue

If you have questions about shipping or your order, please contact us at support@auren.shop or visit our Contact Page.