Return Policy
Your satisfaction is our priority
30-Day Satisfaction Guarantee
We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days for a full refund or exchange.
Return Requirements
Eligible for Return
- •Unused and in original condition
- •All tags and packaging intact
- •Returned within 30 days of delivery
- •Proof of purchase included
Not Eligible for Return
- •Items worn, washed, or altered
- •Missing tags or packaging
- •Final sale items (marked as such)
- •Returned after 30 days
How to Return an Item
Contact Us
Email us at returns@auren.shop with your order number and reason for return
Get Return Authorization
We'll send you return instructions and, for US customers, a prepaid shipping label
Pack & Ship
Pack the item securely in its original packaging and ship it back using our label
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days
Refunds
Refunds are processed to your original payment method within 3-5 business days after we receive and inspect your return. Please allow 5-10 additional business days for the refund to appear in your account, depending on your bank or payment provider.
Original Shipping Costs
Original shipping costs are non-refundable for change-of-mind returns. If you received free shipping, the actual shipping cost will be deducted from your refund.
Return Shipping Costs
- Defective or Wrong Item: We cover return shipping costs
- Change of Mind: Customer responsible for return shipping (except US orders with prepaid label)
- International Returns: Customer responsible for return shipping costs
Exchanges
We don't offer direct exchanges. To get a different size, color, or item:
- Return the original item for a refund
- Place a new order for the item you want
This ensures you get your new item as quickly as possible without waiting for the return to be processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We'll need:
- Your order number
- Photos of the damaged/defective item
- Description of the issue
We'll either send a replacement at no cost or issue a full refund, including original shipping costs.
Questions?
For questions about returns or refunds, please contact us at returns@auren.shop or visit our Contact Page.
Your Satisfaction Matters
We stand behind the quality of our products. If something isn't right, we're here to make it right.