Get in Touch

How can we help you?

We're here to answer questions about our products, help with orders, or assist with anything else you need.

Order Questions

Track your order, shipping updates, or delivery questions

Product Inquiries

Questions about products, specifications, or availability

General Help

Payment issues, returns, or any other questions

Send us a message

Fill out the form and we'll get back to you as soon as possible

You can find this in your order confirmation email

We typically respond within 24 hours (Monday-Friday)

Email Us

Preferred contact method

support@auren.shop

Email is the fastest way to reach us. We respond to all inquiries within 24 hours on business days.

Response Time

Email

Within 24 hours (Mon-Fri)

Contact Form

Within 24-48 hours

Note: We're a small team, so response times may be slightly longer on weekends and holidays. We appreciate your patience!

Looking for quick answers?

Check out our FAQ page for answers to common questions about orders, shipping, and returns.

View FAQ

📝 Help us help you faster

For order issues: Include your order number and detailed description

For product questions: Include the product name or link

For returns: Include order number and reason for return

We're Here to Help

As a growing business, we're committed to providing excellent customer service. While we may not have a large support team yet, we personally review and respond to every message. Your patience and understanding mean the world to us!